Privacy Policy

Who This Policy Covers

This policy applies to visitors, registered players and affiliates who interact with our platform from Malaysia or other permitted regions. If you do not agree with how we process personal information, stop using the services and, where applicable, contact us to close your account.

Information We Collect

Account and Identity Details

When you register or verify your account, we may collect your full legal name, date of birth, email address, mobile number, residential address, username and password (stored in hashed form). For Know Your Customer (KYC) checks, we may request MyKad, passport, or other government ID, plus proof of address and a selfie or live check where our process requires it. We use this to confirm you are at least 18 years old, that the account belongs to you, and to meet compliance obligations.

Financial and Transaction Information

Depending on your payment method, we may process FPX identifiers, DuitNow references, Touch n Go and GrabPay e-wallet details, bank transfer information, transaction IDs, deposit and withdrawal amounts in MYR, timestamps and status codes from payment partners. Details entered on hosted payment pages are often tokenized by the gateway, so 711CUCI servers do not store full credentials.

Gaming and Betting Activity

To operate fair products and resolve disputes, we record game sessions, bet types, stakes, outcomes, bonus usage, wagering progress toward promotion requirements and activity across casino games, live dealer tables, sports betting and esports. This supports account statements, responsible gaming reviews and investigations aligned with our disconnect policy.

Technical and Device Data

We automatically collect IP address, approximate location derived from IP, device type, operating system, browser version, language settings, pages viewed, referral URLs, session duration, login timestamps and diagnostic logs. The app may collect device identifiers where required for security, biometric login, push notifications, or fraud prevention. This helps us detect unusual login patterns, improve performance on Malaysian mobile networks and fix errors.

Communications and Support

If you contact us via live chat, Telegram, email or phone, we retain message content, attachments such as payment screenshots and metadata such as date, channel and agent notes, to resolve your issue and improve service quality.

How We Use Your Information

• Account management: creating, authenticating and maintaining your player profile.
• Payments: processing deposits and withdrawals in MYR through FPX, DuitNow and e-wallets.
• Product delivery: enabling games, live streams, sports markets and app features you choose to use.
• Security and fraud prevention: detecting multi-accounting, bonus abuse, stolen credentials and suspicious betting patterns.
• Legal and regulatory compliance: KYC, anti-money laundering (AML) and lawful record keeping.
• Responsible gaming: applying deposit limits, cooling off or self-exclusion you request, as described on Responsible gaming.
• Loyalty and marketing: operating the VIP program and promotional messages where permitted and according to your preferences.
• Service improvement: analyzing aggregated usage to improve navigation, game load times and payment success rates.

Legal Basis for Processing

Depending on the activity, we rely on performance of our contract with you, compliance with legal obligations, legitimate interests such as securing the platform and preventing fraud, and, where required, your consent for certain marketing or optional cookies.

Data Protection Measures

We apply administrative, technical and organizational safeguards, including 256-bit SSL encryption in transit, role-based access controls, secure hosting and due diligence on game and payment suppliers listed on About us. No online service can guarantee absolute security, so use a unique strong password, enable biometric or two-factor login if offered, and avoid sharing OTP codes.

Cookies and Similar Technologies

We use cookies and local storage to keep you signed in, remember preferences, measure traffic, support fraud detection, and deliver relevant content where you have not opted out. You can manage cookies in your browser. Blocking essential cookies may limit login or cashier functions.

How We Share Information

711CUCI does not sell your personal information to data brokers. We may share data with payment processors, game and live casino suppliers (limited technical data), identity verification providers, fraud and security vendors, professional advisers under confidentiality duties, and regulators or law enforcement when required by valid legal process.

International Transfers

Some suppliers host systems or support teams outside Malaysia. When personal data crosses borders, we use contractual safeguards and vendor security reviews, while acknowledging that foreign laws may apply to those processors.

How Long We Keep Data

• Active account data: while your account remains open.
• Transaction and KYC records: for periods required by AML and financial record-keeping rules after account closure.
• Support tickets: for a reasonable period to resolve follow-ups and quality review.
• Marketing preferences: until you withdraw consent or unsubscribe.

When retention ends, we delete or anonymize data so it can no longer identify you, unless a legal hold requires longer storage.

Your Choices and Rights

Subject to applicable law, you may request access to personal data we hold about you, correction of inaccurate details, deletion where we no longer need the data, restriction of certain processing and withdrawal of marketing consent. Contact [email protected] or use Contact us. We may need to verify your identity before fulfilling requests.

You can update many profile fields in your account settings. Closing your account does not erase records we must keep for compliance.

Children

711CUCI services are for adults aged 18 and over only. We do not knowingly collect data from minors. If you believe a child has registered, contact us immediately so we can close the account and remove related information where permitted.

Changes to This Policy

We may update this privacy policy to reflect product, legal, or security changes. We will post the revised version on this page with an updated effective date. Continued use after changes means you accept the updated policy. Material changes may also be highlighted by email or in account notice.

Contact

For privacy questions, email [email protected], call +604 5567 811 or write to 111, Lengkok Cempaka 1, Bandar Amanjaya, 08000 Sungai Petani, Kedah, Malaysia. More channels are listed on Contact us. For product background, see About us and the FAQ.